About Undiscovered Balkans

Are any meals included?

For most of our holidays, all meals are included in the price. The most obvious exception is our Lake Multi-Activity holiday in Montenegro, but in all cases please see the individual trip pages for details.

Who will be my travelling companions on the tour?

While we cannot say for certain who your travelling companions will be, many of our guests are from the UK and some holidays may be fully booked by a group of friends or family. We believe in creating a welcoming and inclusive atmosphere for all guests to share experiences and create lasting memories.

What documents will I receive before I travel?

You will receive a trip note with all the necessary information!

Is any experience necessary for any of the activities, for example the kayaking?

No experience is necessary for any of the activities – our kayaking, rafting and canyoning guides have BCU or equivalent qualifications and all our other guides are equally experienced and qualified in their fields. Full safety equipment is provided where necessary. The exception is our kayaking holidays; these are not recommended for novice paddlers.

Do you operate a “single share” option and how does it work?

While it depends on the specific holiday and accommodations available, we always strive to meet the needs of our guests. If a guest requires a solo room for any reason, we will do our best to provide one, but if such accommodation is not available, it may be necessary to share a room with another solo traveller of the same gender.

Will the accommodation included meet local health and safety regulations?

Of course, ensuring that our guests have safe and comfortable accommodation is of utmost importance to us. All the accommodation included in our holidays meets local health and safety regulations and while it may be simple, it is always clean and equipped with all necessary basic features.

How expensive is eating out or buying food for self-catering?

Restaurants are great value – mains are generally € 5-10 and you should never pay more than € 2 for half a litre of beer. At the supermarket it’s even cheaper of course – a loaf of bread is 80 cents, milk is 60 cents. The exception is Croatia, which can be as much as 50% more expensive all round.

Can I pay for my holiday in a different currency?

Yes, but as Lloyds Bank UK somehow still does not offer Euro or Dollar account internet banking we prefer to arrange alternative currency payments via Paypal, for which there is a 3% surcharge.

How long has the tour company been trading?

Undiscovered Balkans is part of Undiscovered Montenegro, a UK-registered adventure travel company founded in 2008 by British husband and wife team, Emma and Ben Heywood.

Can I join the tour once it has departed?

While we appreciate your interest in joining our tour, unfortunately, we are not able to accommodate guests who wish to join after the departure date. We highly recommend booking in advance to secure your spot and ensure a smooth and enjoyable travel experience.

Do you operate a “single share” option and how does it work?

While it depends on the specific holiday and accommodations available, we always strive to meet the needs of our guests. If a guest requires a solo room for any reason, we will do our best to provide one, but if such accommodation is not available, it may be necessary to share a room with another solo travelle of the same gender.

Am I contributing to any charity by booking the tour?

At our tour company, we believe that responsible travel not only benefits the environment but also the local community, which is why we are committed to our "Book to Give Back" motto. By choosing to go on our tours, you are not only experiencing the best of what the destination has to offer, but you are also supporting the local economy through our "Going Local" initiative.

Am I contributing to any charity by booking the tour?

At our tour company, we believe that responsible travel not only benefits the environment but also the local community, which is why we are committed to our "Book to Give Back" motto. By choosing to go on our tours, you are not only experiencing the best of what the destination has to offer, but you are also supporting the local economy through our "Going Local" initiative, which employs and train

How long has the tour company been trading?

How hot is it in summer?

April/May temperatures range from 20-30C. June/July – 25-35C. August – 30-35C. September – 20-30C. October – 15-25C. For the North of Montenegro, Albania and Kosovo, knock off 10C!

Do I need to bring any specialist gear?

Yes, you will need hiking shoes or sandals, a hat suitable for outdoor activities, rain jackets just in case, a reusable water bottle and a fleece if you’re hiking or heading into the mountains. A head torch is also handy. If you book with us, we send you a list of appropriate clothing etc in a pre-arrival email a few weeks prior to your stay.

Is there WiFi at our accommodation?

We have free WiFi throughout all of our other accommodation options. Please be aware however, that in remote areas reception can be sporadic.

What documents will I receive before I travel?

Prior to your trip, you will receive a trip note with all the necessary information!

What happens if I need to change my holiday date once I’ve booked?

If it's early enough for us to update the chn

Are you insured for the activities you offer?

We have a full liability insurance up to £ 5 million.

How much travelling is involved on your trips?

We firmly believe that holiday time in the car should be kept to a minimum. No single journey is ever longer than 4 hours, and most transfer times between centres are less than 2 hours.

How long has the tour company been trading?

Since 2008.

Do you operate a “single share” option and how does it work?

While it depends on the specific holiday and accommodations available, we always strive to meet the needs of our guests. If a guest requires a solo room for any reason, we will do our best to provide one, but if such accommodation is not available, it may be necessary to share a room with another solo traveler of the same gender. We will always inform our guests in advance of any room-sharing arra

How fit do I have to be to enjoy the activities?

In all cases, please refer to the activity level rating provided on each holiday page, and the “activity levels explained” tab on the “About” menu. As a rule of thumb, you don’t need to be a marathon runner or champion athlete to enjoy most of our holidays (those who regularly push themselves to their physical limits would find our trips “soft”!), but you do need to be in good health and have a re

Are there many mosquitos?

Like anywhere in the Mediterranean, mosquitos are around but there are never swarms of them. If you’re worried about bites, bring some repellent and some antihistamine too if you know you react badly to them (hard to buy locally). They are not generally a problem away from the coast.

Is Undiscovered Balkans a UK company?

We operate as Undiscovered Montenegro, which is a fully registered UK company, registered company number 06779866. Our Montenegrin company, Miela d.o.o handles our logistical operations in Montenegro, and in other territories, we partner together only with fully licenced, family-run businesses. Payment for our holidays is generally made in Sterling.

What happens if I need to change my holiday date once I’ve booked?

We understand that sometimes plans change, and we will do our best to accommodate any requested changes to holiday dates. However, this will depend on the specific holiday and the availability of accommodations and activities on the requested new dates. If you need to change your holiday date, please let us know as soon as possible, and we will do our best to assist you.

Can you cater for vegetarians or other specialist diets?

Within reason, yes. Of course, your choices will be restricted if you don’t eat certain foods, but it ought not to prove problematic for our partners or us. Please note, however, that for our all-hiking, kayaking or Albanian you may have to put up with limited options.

What happens if I need to change my holiday date once I’ve booked?

If it's early enough for us to

Is a stay of less than one week possible?

For our multi-activity holidays, in July and August, our minimum stay is one week. At other times, we can occasionally offer shorter stays (3 nights, 2 activities minimum) at our discretion. We do not arrange accommodation only breaks – sorry.

Am I contributing to any charity by booking the tour?

Am I contributing to any charity by booking the tour?

At our tour company, we believe that responsible travel not only benefits the environment but also the local community, which is why we are committed to our "Book to Give Back" motto. By choosing to go on our tours, you are not only experiencing the best of what the destination has to offer, but you are also supporting the local economy through our "Going Local" initiative.

Do we need a car?

All transport is taken care of by us!

Are your holidays suitable for young children?

Active families love our holidays – you can read what guests with children have to say about us via reviews on Responsible Travel and Tripadvisor. The minimum age for most of our holidays is 7 years but we can make exceptions for kids as young as 5 years old if your child is active, adventurous, can swim and has experience of hiking for at least 7 miles including some uphill stretches. On the othe

How is accommodation arranged?

We have hand-selected comfortable, characterful guesthouses that perfectly balance local charm with modern amenities for all our holidays. We assume occupation of double/twin and family rooms unless otherwise specified. On each holiday page you will find an accommodation tab – get clicking and have a look!